About Us - HAA History & Legends In Our Industry
Hosted Accommodation Australia Ltd (HAA) was formed under its former name of Bed & Breakfast, Farmstay and Accommodation Australia Ltd (BBFAA) in 2008 to more effectively represent the industry as a national organisation. However it has a rich history of state and territory associations with national representation under the Host Farm Association formed in 1973 (later renamed to Australian Farm and Country Tourism) and The Australian Bed & Breakfast Council formed in 1994.
In 2004 and 2005 farmstay and bed and breakfast associations incorporated in each state and territory amalgamated under the name of Bed & Breakfast and Farmstay. The national Board has since taken this a step further by forming a totally national structure.
We wish to acknowledge contributions and achievements made by countless volunteer committee members throughout the years leading to the forming of HAA. Some have since retired from the industry but many are still operating their businesses. The people featured as 'Legends in our Industry' have been nominated by their peers as having made outstanding contributions to the industry.
'Orangewood', Alice Springs B&B
Business opened 1995 - Closed 2007
1996 - 2000 Chair of the Australian Bed & Breakfast Council
Vice Chairman, Southern Division of Northern Territory Bed & Breakfast Council to 2007
Click here for Lynne's involvement in the industry
Annerley Bed & Breakfast, Brisbane
Business opened 1997 - Closed 2006
2000 - 2004 Chair, Queensland Bed & Breakfast Association
2002 - 2006 Chair, Australian Bed & Breakfast Council
Click here for Peter's involvement in the industry
NEW SOUTH WALES
Benbellen Country Retreat and Penlan Cottage, Taree
Business opened 2000
2001 - 2005 Chair, Bed & Breakfast and Farmstay NSW/ACT
2002 - 2004 Secretary, Australian Bed & Breakfast Council
2002 - 2004 Secretary, NSW Farm Host Association
2004 - 2005 Secretary, Bed & Breakfast and Farmstay Australia
2008 - 2009 Committee Member, Bed & Breakfast and Farmstay NSW/ACT
Click here for Peter's involvement in the industry
Clearview Farm Retreat, Ferndale via Warragul
Business opened 1992
1994 - 2000 Committee, Host Farm Association Victoria
(later Farm and Country Tourism Victoria)
2000 - 2004 President, FACTV, (later Accommodation Getaways Victoria)
2000 - 2004 President, Australian Farm and Country Tourism
1998 - 2004 Treasurer, Victorian Bed & Breakfast Council
2004 - 2005 Vice President, Bed & Breakfast and Farmstay Australia
Click here for Jim's involvement in the industry
I became involved in the tourism industry in Alice Springs in 1987, after many years as a Medical Practice Manager. I managed the regional tourism association and visitor centre for nearly five years then became involved in Aboriginal tourism, the latter involving me in all aspects of the tourism industry – tours, hotels, training and much negotiation with government. During this time I was also an alderman on the Alice Springs Town Council.
In 1994 it became obvious that the generous funding that had been available for Aboriginal tourism was becoming more difficult to access and my consultancy in that field would be winding down so I needed to rethink my future involvement in the tourism industry. By this time I was in my mid 50s and considering “retirement”.
I was well aware of the advancing B&B industry in other parts of Australia and realized that this was a niche market which wasn’t being exploited in the NT. One cattle station close to Alice Springs had started hosted accommodation about 18 months earlier but there was nothing in Alice Springs itself.
I broached the subject with my husband who was enthusiastic and we started the process of renovating our large house and trying to get permits for the venture.
The local and NT authorities had no provision for such a venture in the towns so it was almost a case of fighting and rewriting the rules as we went along. Permits to operate were eventually granted and we opened for business in November 1995.
I had attended a B&B Conference on 1995 run by the fledgling ABBC which was an association of individual B&Bs at that stage. I joined the group and attended the AGM where I was invited to join the committee. This gave me contacts in other states. The conference canvassed the idea of establishing state B&B associations (I think only Victoria was organized at that stage).
By this stage there were people in other parts of the NT interested in starting B&Bs. The sector was encouraged by the Northern Territory Tourist Commission which directed enquiries to me and so the basis of the NT B&B Association was born.
By the time I attended the 1996 B&B Conference, most states had commenced organizing B&B associations. The ABBC membership was still made up of individual B&Bs but the seeds of a national association whose members were the state associations had been sown.
At the 1996 AGM I was elected as Chairman of ABBC. I could not have participated in such a national organisation without the assistance of the NT Tourist Commission which subsidised my expenses for the trips to interstate meetings. By now, the ABBC was accepted by the other parts of the tourism industry as the peak body for hosted accommodation and the Chairman was invited to participate in a number of national committees. I was able to repay the NT Tourism Commission for its financial assistance by updating it on the outcomes of these national committees.
I remained Chairman of ABBC for four years, stepping down in 2000. The ABBC was by then an association of states rather than individuals with influence on national committees such as ANZFA re health regulations, special committees set up re the impact of the introduction of the GST on tourism and the accreditation panel of the Tourism Council of Australia (now defunct).
The NT position on the ABBC Board was then taken up by the Chairman of the NT association.
During this time I was instrumental in establishing the B&B association in the NT. By now we had members in Darwin, Katherine and Alice Springs and several cattle stations in between. Because of the huge distances , limited number of B&Bs (we have a very small population in the NT but a significant number of tourists), and different issues in each region, we split our association into a northern and a southern division, with one chairman but a vice chairman from each division. We were then able to have regional meetings to address regional issues, with telephone hookups for the monthly association executive meetings. In those early days we were fighting bureaucracy and outdated perceptions as to what a B&B was, to establish sensible regulations for permits for hosted accommodation. Health regulations and town planning were a nightmare to deal with. Since other states were facing similar problems, my chairmanship of ABBC and involvement with national committees enabled me to build up a considerable body of information to counteract the negative aspects of NT regulations and legislation which impacted on the B&B sector.
I was Vice Chairman, South of the NTBBC (now BBFAA NT) until 2007.
As a small association, we not only had to battle with the NT bureaucracy, but we also had to fight for our legitimate place on the ABBC Board. Some of the larger state associations were not happy about us having an equal vote! I wonder if that has changed!
By 2007, I had been B&Bing, running the only 5 star B&B in Central Australia, for 12 years. In addition I had returned to “school” and qualified as a chef (I was probably the oldest trainee chef in Australia – the young apprentices called me Granny!). My husband had retired and no longer wished to be tied down by commitments to guest bookings. We finally decided that it was time to leave the industry and put the B&B on the market. Unfortunately, it did not sell as a business and in December 2007, Orangewood, Alice Springs Bed & Breakfast closed.
My 12 years in the B&B industry were very satisfying. I feel that I had some influence in the establishment of a new tourism sector in the NT and some influence on the development of the national B&B organization which has been pivotal in ensuring that the hosted accommodation sector is now recognised as a legitimate sector of the tourism industry.
Peter became involved in the B&B industry in October 1997 when his wife, Morna enticed him to “live the dream” and buy a 100 year old Queenslander on the outskirts of the Brisbane CBD. Morna had enjoyed success in the corporate hospitality industry after qualifying herself in Food Sciences. “Ridge Haven” eventually became recognised as Annerley B&B and for many years was Brisbane’s most awarded B&B, providing a second home for domestic and international visitors from around the world.
Peter quickly appreciated the financial pressure of not just operating, but marketing a small tourism business in a high growth area where hotels, motels and apartments were recognised as the norm and the pure weight of numbers made the development of market profile very difficult. Peter enlisted the assistance of Tourism Queensland in 1998 and together built a new and sustainable platform for the B&B niche market that not just fitted within tourism, but created a product of quality that lodged into the hearts and minds of the traveller as a true tourism experience.
The Queensland Bed and Breakfast Association welcomed Peter’s experience and elected him as their President in 2000 much to the delight of Tourism Queensland and the tourism accommodation industry who were by now, working very closely on developing industry standards and monitoring mechanisms. In 2002, Peter agreed to Chair the Australian Bed & Breakfast Council and immediately commenced work on establishing better relations with the separate Farmstay accommodation sector. In 2004, Bed & Breakfast and Farmstay Australia was born with the full support of each of the state entities. This was a major development in niche market tourism that whilst it sounded practical, required a great deal of collaboration and cooperation from the key stake holders.
Peter eventually retired as the Chair of the BBFA in 2006, leaving the sector in a strong financial position and with a sustainable market profile. In his industry capacity, Peter directed the development of the small B&B niche market through gaining acceptance from industry partners, consolidating the integrity of a market that is dependant on a personalised experience and toiling hard to ensure sustainability of the sector through difficult times.
Peter joined the Bed & Breakfast Council of New South Wales (BBCNSW) in 2000 the year his two properties “went live” in the local market place; one a purpose built traditional B&B combining B&B with small farm experiences (farmstay) and the other a self contained cottage providing a generous range of breakfast and other provisions. Peter also joined the New South Wales Farm & Country Holiday Association (NSWFCHA) in that same year.
He was elected chair of the board of BBCNSW in September 2001 and early the next year became the BBCNSW representative on the Australian Bed & Breakfast Council (ABBC). Later that year he was elected secretary of ABBC at its AGM, a position he held until its amalgamation with Australia Farm and Country Tourism (AFACT) in 2004
Peter joined the board of NSWFHA in 2002 and in 2003 became its secretary. He then led the negotiations that culminated in the amalgamation of NSWFCHA with BBCNSW in 2003. During that same period he was also a key figure in the negotiations between ABBC and Australian Farm and Country Tourism (AFACT), the national umbrella organisation for the “farmstay” industry. This led to the formation in 2003 of Bed & Breakfast and Farmstay Australia the antecedent organisation to BBFAA. Peter was secretary and treasurer of BBFA until 2005.
During Peter’s four years as chair of what became BBFNSW and then BBFNSW&ACT membership grew from 225 in 2001 to 455 in 2005. This was substantially due to the work of a very active membership secretary combined with Peter’s visits to over thirty local B&B/Farmstay associations throughout the state. These local associations represented, largely for local marketing purposes, some 2500 operators, only some of whom were members of BBFNSWACT. At the time Peter retired as chair plans were in place to bring all these groups into the association indirectly through the BBFNSWACT’s accommodation directory website.
Other milestones of Peter’s time as chair of the BBFNSWACT include:
The publication of Operating a Bed & Breakfast and Farmstay in NSW as a definitive guide to new and existing members. Peter wrote the initial guide and was directly involved as editor and writer of the second and third editions of the book. The third edition was published in print and electronically in 2009 after Peter had left the board of BBFNSWACT.
Researching and writing a Director’s Kit for use by board members as an historical record of the two antecedent associations. It was designed as a form of “continuity” for successive boards and included a history of the association together with a full board membership history from inception. The Kit also included statements of policy and practice laid down by successive boards together with all significant administrative arrangements and procedures. This document ultimately became the basis of the association being granted accreditation under the National Tourism Accreditation Program (NTAP) as an accredited tourism business.
Conducting negotiations with AAATourism on the introduction of the scheme specifically designed for B&Bs. At the time Peter became directly involved in 2002, AAATourism and ABBC were in a grid lock of claims and counter claims concerning the bona fides of each side to the negotiations. Peter’s involvement first as chair of BBCNSW and then at secretary of ABBC did much to resolve this impasse and establish the scheme that began in substantially the form it is in 2010.
Successfully conducted negotiations with state and federal government departments on matters such as liquor licensing for B&Bs and Farmstays as well as a recently concluded agreement on national building codes affecting the B&B industry and access for people of disability, water quality for non reticulated water supply and other bread and butter issues for the industry such as: Occupational Health and Safety particularly in relation to WorkCover arrangements; fire safety; food safety; discrimination policy and GST and other taxation issues affecting the industry.
Created a formula for operating a state B&B/Farmstay Conference that involved local ownership and management of the conference within BBFNSWACT guidelines. This resulted in a number of well attended and highly successful state conferences and many thousands of dollars being earned for the local associations concerned and for BBFNSWACT.
Peter retired as chair of BBFNSWACT in September 2005 and served until October 2006 as deputy chair and then secretary when he resigned from the board; since that time he has returned to the board to fulfil a number of special assignments for the association. He also left the board of BBFA in 2005 returning to BBFA affairs on an ad hoc basis in succeeding years.
Peter joined the Hotel and Motels Association of Australia as a full member in 2008. In September 2009, he was honoured with one of ten individual awards for “outstanding Attitude, Commitment, Enthusiasm and Service to the accommodation industry” at the inaugural HMAA National Accommodation Industry Awards dinner at the Darling Harbour Convention Centre in Sydney.
Peter continues to be active as a commentator on the industry locally on the Mid North Coast of New South Wales and as an ad hoc advisor to the current board of BBFNSWACT.
Peter could not have made the contribution that he has to the industry without the support of many colleagues at state and national level over the years and, throughout the entire period, without the active support and cooperation of his wife Sherry Stumm.
Carole and I built our house in the Strzlecki Ranges, Gippsland in 1987. We opened a B&B at Clearview Farm in 1992 after our youngest daughter left home and joined the Host Farm Association that year.
1994 –Host Farms had its Annual General Meeting in Gippsland at Foster. Carole and I attended for the first time. We had been going to regional meetings when possible. At this AGM I was elected to the Host Farm Board as a Gippsland representative. I was able to do that as I had just resigned from teaching.
In 1994 we built a restaurant at Clearview Farm and two more cottages and opened a plant nursery as well.
By 1996 we had leased two farm houses for self contained cottages. We could now accommodate over 30 people.
It became a full time concern for the next 10 years.
I became more involved in the committee taking on the annual brochure publication with fellow member, Jill Gardner in 1996 and became Vice President of the HFA Committee (later to become Farm & Country Tourism Victoria). I became President of FACTV during that time too and its President in 2000.
I was also a member of the Victorian Bed & Breakfast Council and was elected to that Board as well, as a Farm & Country Tourism representative. I remained on that Board for several years as Treasurer.
During this time I also served as the representative for Victoria on the national Board of Bed & Breakfast, Farmstay Australia (the forerunner to the current organisation) and held the position of Vice President when I retired from the Board in 2005.
In 2004 I received the Tourism Victoria Tourism Award for services to tourism industry.
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